Refund policy

Returns & Exchanges Policy

At Chivogue, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return or exchange, items must:

Returns requested after 30 days from the delivery date cannot be accepted.

To initiate a return or exchange, please contact us at:

Please include:

Our customer support team will review your request and provide return instructions, including the return address if your request is approved.

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or not as described.

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 2 business days after inspection and credited to your original payment method.

Original shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 7 days of delivery at:

Please include photos of the issue whenever possible.

In such cases, Chivogue will cover the return shipping costs and provide either:

If you have any questions regarding this Returns & Exchanges Policy, please contact our customer support team:

Email: contact@chivogue.com

We appreciate your trust in Chivogue and are committed to providing a smooth and reliable shopping experience for customers worldwide.

Return window: 30 days
Customer support email: contact@chivogue.com
Business address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom