Privacy policy
Privacy Policy
Last updated: June 2026
At Chivogue, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or contact us.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order details
Payment Information
Payments are processed securely through trusted third-party payment providers. Chivogue does not store credit card or payment card details on its servers.
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Website activity
- Pages viewed
- Referral source
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate order updates
- Prevent fraud and unauthorized transactions
- Improve our website, products, and services
- Comply with legal obligations
- Send marketing communications when you have consented to receive them
3. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties, including:
- Payment processors
- Shipping and logistics providers
- Website hosting providers
- Analytics and marketing partners
- Government authorities when required by law
These providers only receive information necessary to perform their services.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Personalize your shopping experience
- Measure advertising performance
You may manage or disable cookies through your browser settings.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet can be guaranteed to be completely secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing activities
- Withdraw consent for marketing communications
- Request a copy of your personal data
To exercise these rights, please contact us at:
7. International Customers
By using our website, you understand that your information may be processed and stored in countries where our service providers operate.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any modifications will be posted on this page with the updated revision date.
10. Contact Information
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Chivogue
Email: contact@chivogue.com
Business Address:
71-75 Shelton Street,
Covent Garden,
London WC2H 9JQ,
United Kingdom